StagePoint

Frequently Asked Questions

Q: Why are we refreshing the brand?
A: Like the communities we serve, our organization has evolved. We designed this new identity to have a bold, one-word name that reflects the financial institution’s commitment and expertise to shape the future of its members in every stage of life. The new brand will support continued growth and attract new members in the communities we serve. 

Q: Is the rebrand a result of a merger or acquisition?
A: No. The brand change is not the result of a merger or acquisition of any kind. We will continue to be owned by you, our members, just as we are today. We’re the same credit union with the same staff and leadership.

Q: What will change with the new brand?
A: There will be no impact to your existing relationship with us or any changes to your day-to-day banking. You will see our new brand in our branch signage, website, online banking, and marketing materials. We have created a new website www.StagePointFCU.com that has different navigation and more streamlined functionality.

Q. Is anything happening to our Online Banking/Mobile app?
A: Our Mobile Banking app icon will be updated, but the functionality of the app will not change. You should update your mobile app.

Q: What other changes can we expect?
A:  Construction will begin soon at the 365 N. Third St. branch. The lobby will be closed, but the drive-thru will remain open. The 3905 E. Grand Ave. branch has been updated to reflect the new brand and is open. Please text or call (307) 745-5365 if you have any questions.

Q: Will any of my account information change?
A: No. All of your account information and current preferences/settings will remain unchanged.

Q: Am I going to receive a new StagePoint Credit Card or Debit Card?
A: Continue to use your current active debit and credit cards. They will be replaced with a card reflecting the new brand at card expiration. If you would like a new StagePoint Debit or Credit card now, contact a branch.

Q: Am I going to get new StagePoint checks?
A: Your current checks will remain valid. The next time that you order checks, they will reflect the new brand.

Q: If I have automatic payments taken from my account or receive direct deposits, will I need to change anything?
A:
No. Everything will stay the same. Our routing number does not change, and your account number will remain the same.

Q: To whom should I make my loan payments?
A:
Loan payments (or any checks payable to the credit union) may be made to StagePoint Federal Credit Union effective immediately. Checks payable to Laramie Plains Federal Credit Union will also be accepted for the rest of 2021.

Q: Who should I contact with additional questions?
A:
 Call or text (307) 745-5365 Monday – Friday 8:00am – 5:00pm to speak with a Member Service Representative. Email us at Info@StagePointFCU.com and to prevent emails from us from ending up in your spam folder add Info@StagePointFCU.com to your contact list.

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